Refund policy


Returns and Refunds Policy

 

At JungleSocks, we want you to enjoy your purchase, but if you need to return a product, we offer you a simple and transparent process, in accordance with Spanish and European consumer legislation.

1. Deadline to request a return

You have 14 calendar days from the receipt of your order to exercise your right of withdrawal.

2. Product Conditions

To accept the return, the items must:

  • Unused and in perfect condition.
  • Keep original tags and packaging intact.
  • Include proof or order number.

We do not accept returns of:

  • Items on sale or clearance.
  • Gift cards.

3. Return shipping costs

Return reason

Shipping cost

Voluntary return (not satisfied with the product, change of mind), size/color, etc.)

The customer assumes it

Defective, damaged, or different from what was requested

It assumes JungleSocks

The customer is not available for delivery and the package is returned to the sender.

Costs borne by the customer


Cuando la devolución sea aceptada, te enviaremos instrucciones y, si corresponde, una etiqueta de devolución sin coste en casos de defecto o error de envío. El coste a asumir por el cliente para el resto de casos será de 3,99€ para España y Portugal y 6,99€ para el resto de Europa. Este importe será descontado del importe de devolución/reembolso.

4. How to request a return

Write to us at hello@junglesocks.shop indicating your order number and reason.

Once approved, we will send you a return label for a shipping agency to pick it up.

Important: We do not accept returns without prior request.

5. Refunds

After receiving and inspecting the item, we will confirm if the return has been approved. If it is:

  • We will issue the refund using the same payment method used for the purchase, within a maximum of 10 business days.
  • The bank or issuing entity may take a few additional days to reflect it.

If more than 15 business days pass since approval without receiving your refund, contact us at hello@junglesocks.shop.

6. Changes

If you want to change a product, return it and, once refunded, place a new order.